Why does it take one week before my order ships?
Follow the timeline to see how your cut & sew products are made!
Order Received - Don't panic you have 12 hours to cancel!
Day 1: Print
Day 2: Press
Day 3: Prep & Quality Control 1 - Put it together
Day 4: Sew it up!
Day 5: Quality Control 2 - Check it out
Day 6: Package and Quality Control 3 - Wrapping it up
Day 7: Bon Voyage!
Production time estimates are in business days which excludes weekends and holidays. All orders are held for 12 hours before they start processing to allow time for cancelations. You can cancel an order in the orders section of your account.
Transit time should be added to the production time to best estimate the arrival date for your order.
Tracking for USA and Canada
Tracking is available on all orders to Canada and the USA
International Orders
We currently are not offering shipping to international countries.
Who do you use for shipping in Canada?
We ship within Canada with Canada Post (Expedited service). If the package is very small (eg. A single cell phone case), we will ship with a stamp, which keeps your shipping costs down.
Who do you use for shipping in the USA?
We ship orders via USPS.
We ship US orders from within the USA 3 times a week, on Mondays, Wednesdays and Saturdays.
Please note that orders shipped by courier may be subject to duties, fees or taxes levied by the destination country and/or shipping company. Creations By Shay Shay is not responsible for these additional charges. To find out what the possible fees are, please contact the local postal service or customs agency.
Damage to a package and Insurance
Once your package leaves our studio, it is the responsibility of the Carrier. Damage caused by the Carrier or by careless opening is not the responsibility of Creations By Shay Shay. If a package is damaged by the Carrier, we can open a claim. If your package is of high value, you may be able to add additional insurance to it. Contact us if you would like to insure your order or if your package arrived damaged.
Returned Packages
If your order is returned to us, we will contact you. The shipping cost on returned orders must be paid before they are sent out again.
If you have any further questions in regards to production & shipping, please email [email protected]