General
In general, handmade made to order products are non-refundable since they cannot be resold. If there is an issue with your order we will be happy to work with you to come to a solution. Refer to our list below to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variations between or even within an order.
Sewing Imperfections
Occasionally a product may have a sewing defect like a hole, caught fabric, or incorrectly secured stitches. A sewing defect is a flaw in the sewing that makes the product unusable for its intended purpose (like wearing). Report any defects as outlined below.
Flaws in non-textile products
We have a wide range of printed products beyond clothing. If you receive a product that is flawed mechanically (not a print colour issue) please report your concern as outlined below.
Reporting a Concern
- Contact us with detailed photos of the issue and include the order number.
- We will try to respond within 48 hrs. We may request additional information.
- All issues will be evaluated on a case by case basis using the information provided.
Items that have a mechanical issue or manufacturer's defect will be reprinted and re-shipped to the customer. A mechanical issue in most cases means a flaw in the product that prevents it from being used for its intended purpose.
Questions about the Refund/Return Policy should be sent to us at [email protected]